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Reader:
I don't get it. What happened to you at this hospital. I just typed in the city name and found this. Is this real?
Kathi: Yes, sad
to say, it is real.
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From City of Corona, California
2003
Troubles with Corona
Regional Medical Center and the Corona Police Department
Event: Community
'care' for a citizen after a serious suicide attempt retraumatized
the individual. Each department appeared devoid of empathy
and treated the citizen as a 'non-person.' One department
tried to subdue a citizen's reaction to pain from a needle
injected into an open gash by smashing down on a steel mechanical
restraint.
Question: If we
cannot provide sensitivity to a patient or citizen in our modern
day civilization, in a professional environment, in a trauma-aware
facility, then, as a race, how much hope is there for us?
If Corrective Action continues to be deferred and evaded,
then how will something change, it nothing changes?
Imagine a suicide attempt, a gash so large it took 21 stitches, and when the needle entered into the gash for the 4th time, the victim flinches....and because of the flinch, a cop hammers down on a handcuff...full
story and links on this page.
The
Only Hospital In the City of Corona, California
Corona
Regional Medical Center claims on their site that:
Emergency
Care:
Our 24-hour Emergency Services
Department, staffed by board-certified physicians and nurses
certified in advanced cardiac life support, is ready when you
need them. From treating a child's high fever to addressing an
accident or chest pains, we are prepared to treat the
unexpected. Our Fast Track service, offers a designated
professional to expedite the treatment of your urgent care
needs between 11:00 a.m. and 11:00 p.m.
Link to Corona
Regional Medical Center
[Main hospital in the city of Corona, California]
The
Corona Police Department claims on their site that:
The Corona
Police Department prides itself on the quality of its staff.
All sworn and civilian personnel show professionalism in
providing service to the community.
Link
to Corona Police Department
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Community
Notice
Mission Failure:
Each department above claims to support community service and
protection. However, there is an event that happened to me on February
11, 2003 that disputes each of these claims, and I would suspect
this is not isolated to me, and if investigated, I would anticipate
an enduring pattern could be identified. I am writing about
this event because I hope to create community awareness and
involvement what will help improve the delivery of care and
protection to our citizens.
Cavort: I believe
that most professionals want to provide a service that is valuable
to the citizen. However, something went wrong...
Application:
This work is not intended to provoke or single-out any individual(s)
in the service of the community. The propose of this work is
to identify problems and inspire the acquisition resources
(equipment, training and capacity) for professionals to achieve
tasks that would provide a win-win environment. Too often the
professional is expected to perform duties without sufficient
sensitivity training, and the citizen is retraumatized. In
addition, it would appear there is not an effective accountability
system to measure quality assurance when providing care or service
for the community.
Why Are Some
Professionals So Mean? Usually because they could be tired from
working double shifts, and over stressed from trying to perform
tasks with limited resources, and last, they are just 'human' and
acting out their own unresolved prejudices
on the victim (you).
Corrective Action:
Provide frequent in-service sensitive training. Provide resources
that can resolve problems and lower working environment stress to
tolerable levels for the professional. Implement an effective system
that will measure community satisfaction when services are provided.
Benefits:
Citizens treated with a warm positive regard are more likely to
improve their functioning and are less likely to consume higher
levels of services, which will free up resources. Respect, empathy
and a desire-to-help can facilitate a win-win partnership between
the professional the citizen.
The Actual Event:
I Was
Treated With Contempt and Distain.
Excerpt from the book
in progress: 5150
"On
my right was a physician assistant and he wanted to stitch the
gash. He stuck the
needle deep into the wound. I flinched and recoiled.
The cop smashed down on the handcuff in what appeared to be
a punitive measure due to his annoyance with me."
Full
Story Here
Follow Up Meeting
With the Hospital Representatives
Cristina Cabrera and I
met with Susan, acting as the spokesperson for the department of
Patient Relations, and Kathi acting as the Nursing Emergency Room
Department Chief. Our meeting took place at Corona Regency Medical
Center on March 25, 2003 to discuss the incident that took place
on February 11, 2003.
Full
Story Here
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Invitation:
I would be happy to post responses from the Corona Police
Department and responses from the Corona Regional Medical
Center in regards to this material. Your position
would be appreciated for education purposes, insight, and
useful consideration toward quality improvement. |
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Cops,
Cop-Out on Empathy?
by
Kathi Stringer
A
look at protective agencies that are becoming more and
more devoid of empathy.
Could it be their underlying weakness?
That Story Here. |
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What
can you do? Get involved! Get involved in your
community. Be an active listener and contact your civil
leaders when you see an opportunity to suggest quality
improvement.
Don't:
Sweep events under the rug that affect you or your family.
Don't avoid the problem by sticking your head in the sand.
Don't continue to let bad things get worse. Don't be just a
complainer; suggest solutions. Speak up!
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Write
To Me! I would be interested in hearing your stories, both
positive and negative with:
Write
to: Kathi Stringer
Include
your 'real full name' and City to qualify for posting.
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Scathing Report From
Nurse at Corona Regional Medical Center More
| Please
consider this question: If we cannot provide
sensitivity to a patient or citizen in our modern day
civilization, in a professional environment, in a trauma-aware
facility, then, as a race, how much hope is there for us?
If Corrective Action continues to be deferred and
evaded, then how will something change, it nothing changes? |
Get involved!
Thank you for visiting
this page.
Kathi Stringer
