From: Kathi Stringer [mailto:kathistringer@earthlink.net]

Sent: Tuesday, September 11, 2007 12:40 PM

To: Iacino, Jean (CDPH-DIR)

Cc: Kathi Stringer; Royall, Leslie L. (CMS/WC)

Subject: RE: L&C Non-responsive - Please read

Hi Jean,  I was contacted by Carolyn McHugh today because Bonnie Hollie asked her to call me.  I am not happy how she is handling my compliant.  It took a lot of effort and time on my part to ask the State to inspect and handle my compliant about the 24 hour rule.  I was just informed that my compliant is being blown off and the Grand Jury's compliant is being handled instead.  Even though my compliant was filed over 5 months ago ahead the of the Grand Jury.  I am requesting the State respond to my compliant as a

separate compliant, and handled through the State protocol as it was the last time I filed it.  It's been 5 months now, and the State has not given me a written response concerning my out of compliance compliant against ETS.

Please respond. Today's note below.  Thank you,  Kathi

NOTE ATTACHED BELOW

9/11/07 11:50 AM

Carolyn McHugh, HFEN 909-383-6705 called.  She indicated that her boss,

Bonnie Hollie asked her to roll my compliant in with the Grand Jury compliant and handle it under the Joint Commission with the State audit/inspection.   I indicated that my compliant was separate from the CMS request for inspection; in other words, my request was under a State law, not as a result of a Grand Jury inquest with CMS.  Carolyn indicated she found a deficiency under the 23 hour and 59 minute rule.  This was the only

compliant of the Grand Jury's assertions that was substantiated.   Carolyn indicated that because my compliant was rolled into the Grand Jury's complaints, that the results are sent the Feds and not handled by the State. If the Feds agree with her findings, they will send a form to the hospital for a corrective action response.  I indicted that I was not at all happy how this was being handled.  My compliant was filed with L&C BEFORE the

Grand Jury's and now my complete is being blown off and trumped by the Grand Jury's compliant.  I indicated I wanted my compliant handled by the State exactly like it was handled the previous time.  It has been 5 months sent my compliant was sent to L&C and the State has not sent a deficiency to the hospital as of yet, rather they are using a different protocol this time per Bonnie Holly.